Transactions & Account Details
If you are having an issue with a Bill Pay transaction, you must contact Bill Pay directly. Their customer support number is (877) 865-6774 and is available Monday through Friday 8:00 am to 8:00 pm EST.
Once you create your payees, you can schedule the payments to pay automatically the same day and amount each month, or you can choose to schedule one-time payments whenever you wish to have a payment made.
We suggest allowing 5-7 days once the payment has been scheduled to pay in order for it to reach the payee. The reason for this is if the payment cannot be made electronically, a paper check must be issued and sent through postal mail.