Online Billpay FAQ
Signing Up
Q: Is there a fee for Online Bill Pay?
A: No. Bill Pay is free for Newfield National Bank customers.
Q: How do I know if I am eligible to sign up for Online Bill Pay?
A: Accounts that are open and in good standing are eligible for Bill Pay. Accounts with excessive overdrafts within the last six months may be ineligible.
Q: I have been declined for Online Bill Pay. What can I do?
A: For whatever reason, if you have been declined for the Bill Pay service, you may apply again after six months have passed or discuss with your local branch manager.
Transactions & Account Details
Q: What do I do if I have a problem with a transaction I make with Bill Pay?
A: If you are having an issue with a Bill Pay transaction, you must contact Bill Pay directly. Their customer support number is (877) 865-6774 and is available Monday through Friday 8:00 am to 8:00 pm EST.
Q: What options are there to set up my transactions?
A: Once you create your payees, you can schedule the payments to pay automatically the same day and amount each month, or you can choose to schedule one-time payments whenever you wish to have a payment made.
Q: How much time should I allow for my payment to reach the payee?
A: We suggest allowing 5-7 days once the payment has been scheduled to pay in order for it to reach the payee. The reason for this is if the payment cannot be made electronically, a paper check must be issued and sent through postal mail.
Security
Q: Is Online Bill Pay secure?
A: Absolutely. You can tell a web site is secure by the lock icon that appears towards the right hand corner of the status bar, which is located at the bottom of your web browser. To view the security certificate, double click on the lock icon.
Techincal Issues
Q: I am having trouble with the website. What can I do?
A: First of all, make sure you are using a supported browser. Supported browsers are the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox and Safari.
If your browser is current, you should clean your temporary Internet files (your browser’s cache). To do this in Microsoft Internet Explorer, follow these instructions:
1. Open Internet Explorer and click on the Tools menu at the top of the browser window, then click on Internet Options.
2. When the gray box comes up, select the General tab along the top if it is not already selected.
3. Under the Temporary Internet Files section, click on the “Delete Files” button.
4. When the next window comes up, check the box that says, “Delete all offline content.”
5. Click OK.
6. Once it is finished cleaning your files, click OK in the Internet Options box.
7. Close Internet Explorer and restart it.
If you are using a browser other than Internet Explorer, consult the browser’s documentation for information on how to clean your temporary files. Most cache cleaning processes are similar to the one outlined above.
If the problems you are experiencing are not unique to Newfield National Bank’s website, the problem may be related to your computer or Internet Service Provider (ISP). If that is the case, please consult the appropriate technical support for your computer, ISP, or software.
Contacting Customer Service
Q: How do I access the secure message area in Online Bill Pay?
A: To access the secured message area in Online Bill Pay, log in to Online Bill Pay and click on Administration then Messages. To send a message click on the “New Message” link. To view messages click on Administration then Messages.
Q: What phone number do I call to contact Online Bill Pay customer support?
A: You can contact the Bill Pay Customer Support Center by calling (877) 865-6774. Service Representatives are available Monday through Friday 8:00 am to 8:00 pm EST.